Shipping Policy
Shipping Policy
Shipping Costs
Shipping is free Australia-wide over $100 AUD, otherwise, it's a $10 AUD flat rate.
How Do I Track My Order?
You'll receive an email with tracking link immediately, however, the link will only activate when your order clears customs with AusPost - usually 2-5 days after your order is placed.
Where do you ship from?
All Australian orders are shipping from our international warehouse in Hong Kong. Click here to read why we do this.
Processing Times
The approximate timelines are as follows:
- All orders are dispatched within 24-48 hours (excluding weekends and holidays)
- Orders arrive in Australia after another 24 hours
- Processing by AusPost takes 1-2 days
- Final mile delivery is approx. 2-5 days depending on where you live
Shipping Times
Please use the table below for shipping time estimates based on your location.
*TRACKING: All items are sent via tracked, registered post (AusPost for Australia, DHL for rest of world)
**RETURNS: AgeMate will reimburse shipping cost of up to $10 AUD for returns outside of Australia
***Days = Business Days
Why do we ship from Hong Kong and not Australia?
It's a great question and we aim for 100% transparency in everything we do.
The reason is NMN is currently not yet approved by the TGA for sale within Australia. NMN is only approved by the TGA for export use only.
That means local Australian businesses cannot legally sell NMN to Australian consumers either from within or outside the country.
You may see some competitors selling locally but please note, they are not legally approved to do so.
For this reason, since all NMN is produced in China anyway, we ship out of Hong Kong to keep our costs competitive and shipping times low.
All our NMN is has been third-party tested by an independent US lab for purity.
We have faith the TGA will at some point authorise its distribution within Australia, but as you might imagine, governmental regulatory bodies must, by their very nature, lag behind scientific advancements.
We appreciate your understanding and if you have any questions at all, don't hesitate to contact us at hello@agemate.com.